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Frequently Asked Questions
What is Kaida Leather’s return policy?
We accept returns within 30 days of purchase. The product must be unused, and in its original condition with tags intact.
How can I track my order?
Once your order is shipped, you will receive an email with the tracking number. You can use this to track your order through our courier partner’s website.
Do you offer international shipping?
Yes, we offer international shipping to a range of countries. Shipping rates and delivery times will vary based on the destination.
What size should I order?
We provide a detailed size guide on each product page to help you choose the right size. If you’re between sizes, we recommend sizing up for a more comfortable fit.
How do I care for my leather products?
To maintain the quality of your leather products, we recommend cleaning them with a damp cloth and conditioning them with a leather-safe product. Store them in a cool, dry place.
Can I change my order after it has been placed?
Unfortunately, we cannot change or cancel an order once it has been placed. However, you can contact us as soon as possible, and we will try our best to assist.
How long will it take to receive my order?
Domestic orders typically arrive within 3-7 business days, while international orders may take 7-21 business days, depending on the location.
Can I exchange an item?
Yes, we offer exchanges within 30 days, provided the product is in its original condition.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods.
Is there a warranty on your products?
Yes, all Kaida Leather products come with a one-year warranty covering manufacturing defects.